Top outsourcing companies have discovered in Ontario the talent and technologies they need to cost-effectively deliver high-value services that call for high levels of expertise, security and inter-action with clients.
Whether you need a base for a network help desk, employee benefits administration, an application development laboratory, a customer service center, or finance and accounting operations, Ontario offers a unique combination of strengths that can help you meet your clients’ toughest, most challenging assignments.
Ontario is home to more than 7,000 contact centers, half of all the contact centers in Canada. Our sophisticated infrastructure, service quality and proximity to U.S. clients have helped the industry grow on average, 20% annually. In the IT field, we have a worldwide reputation for software development, application maintenance and e-business. Business process outsourcing in Ontario includes human resources, payroll, customer relationship management, data mining, business continuity and disaster planning support.
Most major international outsourcing companies – IBM, EDS, Accenture and others – have operations in Ontario. India’s “Big 3” - Wipro, TCS and Infosys – are here as well.
We share a North American business culture with U.S. clients. We have the same business practices and terminologies. We have similar laws covering critical business issues such as data security and privacy, copyright, trademark and patent rulings. These shared values reduce the chance of miscommunication and increase levels of understand, trust and security.
Our workforce of more than 6 million skilled, well-educated workers has internationally recognized strengths in information technologies and business processes.
Collaborations and projects are easy to execute and manage. Our central location in North America means we work in the same time zones as U.S. clients. Major business centers like Toronto, Ottawa, Waterloo, and London are just a short flight from major U.S. cities such as Detroit, Chicago, New York and Boston.
Advanced telecommunications. Our fibre-based digital systems provide seamless voice, video and data links with major U.S. and international carriers, supporting smooth cross-border operations.
| Nearshore | Offshore |
|---|---|
| Interactive | Highly Scripted |
| Complex | Repetitive |
| Persuasive | Information Only |
| High Value Call | Low Value Potential |
| Established, Paying Customer | Acquisition |
