Call Centres
North America's Prime Call Centre Location
A highly competitive cost structure:
- Wage and benefit costs to employers are lower in Ontario than in many U.S. cities.
- According to the 2008 KPMG Competitive Alternatives study, Canada is third only to Mexico and the United States in terms of annual call centre costs.
An exceptional workforce:
- Over half of Ontario's workforce have completed a post-secondary certificate, diploma or university degree program
- Of the 24 Colleges of Applied Arts and Technology across Ontario, 16 offer specialized training in Call Centre operations
- 20% of Ontario's workforce speak at least one language besides English, including Chinese, French, German, Greek, Italian, Japanese, Portuguese or Spanish
- Staff turnover rate is low and less than 3% of time is lost to absenteeism
A state-of-the-art telecom infrastructure:
- Long distance lines are 100% digital
- Long distance trunk lines are 100% fibre optic
- Ontario offers a choice of carriers and has seamless voice, video and data links with U.S. carriers
- Ontario is a world leader in digital microwave transmission, satellite communications services and data distribution networks
NOTES:
All figures in U.S. dollars.
Ontario's Global Presence
