MEDT Service Charter

The Ontario Public Service (OPS) is a professional service organization committed to providing high-quality, cost-effective services that keep pace with rising public expectations.

In order to meet or exceed the expectations of our clients, the Ministry of Economic Development and Trade is committed to providing services that are:

Knowledgeable

We use our knowledge, experience and expertise to provide quality service.

Responsive and Timely

We respond to our clients in a timely, courteous and fair manner.

The programs and services we deliver set, monitor, communicate and consistently meet program-specific service standards using dependable service delivery processes.

Professional

We treat all clients with respect and dignity.

Helpful

We strive to be available to our clients and support them by providing clear, accurate and relevant information about our services and programs.

Accessible

Our services are delivered in a manner that complies with the requirements of the Ontarians with Disabilities Act (2001) and the Accessibility for Ontarians with Disabilities Act (2005) and promotes the participation of persons with disabilities and considers their expectations of dignity, independence and integration.

Accountable

The Ministry of Economic Development and Trade recognizes the value of measuring our performance against these service commitments and specific targets, and against the OPS Common Service Standards.

We are committed to reviewing, evaluating and communicating our performance to our clients and are committed to continuous improvement.

MEDT protects, under Freedom of Information and Protection of Privacy Act, personal information provided by clients, for the purpose of receiving services.

We manage resources as efficiently and effectively as possible to enable a focus on creating value for clients.

And where our services are delivered indirectly by agencies or other third parties, the Ministry of Economic Development and Trade promotes achievement of the service principles through agreements with those parties, as they are established or renewed.

Our Service Commitments for the General Enquiry Line

In responding to MEDT-specific inquiries that originate from the 1-800 Line, we will typically:

Answer or refer the enquiry to the appropriate organization within 24 hours of receiving the call.
Contact the client within four (4) business days, if the enquiry has been forwarded to the International Trade & Marketing Division or the Investment Division.

Our Service Commitments for Investment Services Business Case Support

In delivering the Invest Ontario program, we will typically:

For qualified leads, provide a business proposal within 10 business days.
Follow up with client within 10 business days after providing the business proposal.

Feedback

We value client feedback and invite you to share your comments, suggestions, complaints or compliments with us.

Have a question, some feedback, or want to get information? Please visit our Feedback page at www.investinontario.com.