Toyota Motor Manufacturing Canada Inc. recently added two J.D. Power & Associates Initial Quality Study (IQS) awards for plant assembly lines, placing first and second in North America, while capping a list of five Ontario plants that ranked among North America's top 10. Oakville-based Ford Motor Company ranked fourth, General Motors in Ingersoll came in fifth and Toyota's Woodstock plant placed ninth.

In the vehicle category, the Dodge Challenger and Chrysler 300 produced in Fiat Chrysler's Brampton factory led the mid-sized sporty and large car segments, and the Chevrolet Equinox manufactured in General Motors' Ingersoll plant ranked first in the compact sport utility segment.

Toyota's Cambridge assembly lines receive gold and silver awards for initial quality

Toyota's Corolla and Lexus RX assembly lines ranked first and second in North America and second (tie) and fifth globally, with just 17 and 19 defects per hundred vehicles. This is the 13th time J.D. Power & Associates has awarded top marks in initial quality to Toyota Canada, which has two plants in Cambridge and one in Woodstock.

Automotive manufacturers challenged by demand for entertainment and connectivity systems

With the convergence between IT and automotive technologies driving consumer demand for connectivity, many automotive producers are struggling to build greater intelligence into their automobiles. According to J.D. Powers & Associates, "Entertainment and connectivity systems remain the most problem-prone area for a third consecutive year." Auto manufacturers are responding to this new challenge by harnessing the industry's top talent and investing in state-of-the-art research centres aimed at developing the future of the connected vehicle. For example, GM's engineering centres in Oshawa and Kapuskasing draw upon resources and expertise from world-class automotive research centres, including: the McMaster Automotive Resource Centre (MARC), the Waterloo Centre for Automotive Research (WatCAR), the General Motors of Canada Automotive Centre of Excellence (ACE) at the University of Ontario Institute of Technology and the Fraunhofer Project Centre at Western University.

View the full report: The J.D. Power & Associates 2015 U.S. Initial Quality Study



July 16, 2015

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